Return policy

Returns Policy

1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on upwear app or website.
   Request must be raised within 7 days for all items from the date of delivery.

2. Valid reasons to return an item

   1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
   2. Delivered product is incomplete (i.e. has missing items and/or accessories)
   3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
   4. Delivered product is does not match product description or picture (i.e product not as advertised)
   5. Delivered product does not fit. (i.e. size is unsuitable)

Conditions for Returns

1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.


2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.


3. The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in upwear packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.


4. Return request must be raised within 7 days for all items from the date of delivery.

NOTE:It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.